Category: Repairs
Sometimes the Biomats can be self-repaired. In other cases, you will need to send in your Biomat for repairs.
1. Biomat Repair Policy
The Biomat®, Bio-belt®/, Bioacoustic Mat, and Alkal-life 7000sL™ are now covered under our customer care program.
In the event that your Biomat® or Alkal-Life™ has stopped working, Richway's Lifetime Care Program helps customers to quickly get a new replacement.
See: Lifetime Care Program and Warrenty. You will find explanations of how the program works and how to get help. If you have any problems, feel free to contact us.
2. Biomat Crystals Falling Out
The Biomat has crystals layer on top. The crystals are in channels that cross the mat. To see the crystals, there is a small urethane window. In some older mats, before 2016, the material could break down. We do not see this in all the older mats, but some have this condition. This material was improved to prevent this problem in the current mats. If you are experiencing this problem, here are some recommendations.
